Our Privacy Commitment
Your health data is as personal as your fingerprint. This policy outlines exactly how NutriSystem Malaysia collects, protects, and respects the trust you place in us when booking a consultation or sharing your wellness journey.
Navigating the digital world requires transparency. We believe that understanding your nutritional needs shouldn't come at the cost of your privacy. Whether you are a busy professional scheduling a lunch-break consultation or a post-partum mother seeking specific dietary guidance, the data you share with us remains strictly within the boundaries of your consent and our clinical protocols.
What We Optimize For
Clinical Utility
We keep data only as long as it serves your treatment plan—no indefinite retention for marketing purposes.
Local Compliance
Adherence to Malaysian communication laws and medical data handling standards (PDPA).
Simplicity
One clear consent form, not ten legal documents. We summarize the essentials below.
What We Sacrifice
- • Personalized Ads: We do not sell your weight goals or dietary habits to advertisers. You won't see ads for supplements on other sites based on our chats.
- • Data Brokering: Your email address is never a commodity. It stays in our secure booking system and newsletter (if you opt-in).
- • Third-Party Sharing: We do not share health metrics with external fitness apps without explicit, verified permission.
What We Collect
Identity: Name, contact details, and preferred language (English/Malay).
Health Context: Weight, height, allergies, and dietary preferences to match you with the right nutritionist.
Technical: IP address and browser type, strictly for security logging (e.g., detecting brute-force attempts on our booking form).
How We Protect It
Encryption: All data in transit is secured via TLS 1.2+ (HTTPS). Data at rest is encrypted.
Access Control: Only credentialed nutritionists and authorized admin staff at our Kuala Lumpur office can access case files.
Retention: If you do not book a consultation, logs are purged after 30 days. Active client data is kept for 7 years per Malaysian medical record guidelines.
Your Rights
Access: Request a copy of your data stored with us at any time.
Correction: If your weight or contact info changes, we update it immediately upon request.
Deletion: You may request the deletion of non-medical records (e.g., email sign-ups) at any point.
Who Else Sees Your Data?
Payment Processors
For consultation fees, we use secure third-party gateways. We do not store your credit card numbers on our servers.
Email Platforms
If you opt-in to our "Weekly Meal Tips", your email is stored on a reputable email service provider (e.g., Mailchimp) compliant with global standards.
Google Analytics
We use anonymized traffic data to understand which services (e.g., Keto plans vs. Maintenance) are most useful to visitors.
Cookie Consent
We use essential cookies for the booking form functionality. Non-essential cookies are strictly optional.
Contact Our Data Officer
For questions regarding this privacy policy, data access requests, or to report a security concern, please reach out to our dedicated compliance team in Kuala Lumpur. We aim to respond within 3 business days.
"Trust is built on transparency, not just promises."